Number is not assigned

[Setarehabhari]

Hello, I have had an issue with my phone number since I got it on December 2024. Whenever someone calls me from any other provider than public mobile, it doesn't get connected and it says this message: we can't complete your call or the number is not assigned. I have submitted a ticket but noone has replied to me yet since 2 weeks ago

[CSA_PM]

Hello @ Setarehabhari,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Setarehabhari]

Will there be somoen calling me or just inbox? My issue is getting really bad and I'm considering changing my provider since half of the time no one can reach me.

[Dunkman]

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@Setarehabhari wrote:

Yes it is the same number. And i do not have another sim or esim. I reset it as well but I still have a problem.

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@Setarehabhari 

There was a system wide ticketing issue recently.  So, if you have not heard back from customer service agent, you will need to resubmit ticket or private message CS_Agent. 

[Setarehabhari]

Yes it is the same number. And i do not have another sim or esim. I reset it as well but I still have a problem.

[TheSterlinger]

When you sign into your account, is the phone number there the same as your number?

Do you have another SIM or eSIM  in your phone that you didn't remove?

Go into the phone settings and reset your phone networks. 

[slusagm]

I think your port was not done successfully 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage