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Number change

Kjtoffle
Good Citizen / Bon Citoyen

I just changed my number online how long does it take to work ? 

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Kjtoffle   I think the key is to reboot your phone.  If you have not done so, please reboot it first

 

(and by changing, you are picking a new number and you are not porting in, right?)

 

View solution in original post

18 REPLIES 18

hTideGnow
Mayor / Maire

HI@Kjtoffle   It should be almost instant. 

 

Try to reboot your phone every 5 mins

darlicious
Mayor / Maire

@Kjtoffle 

It should be immediately. If it's not working either change numbers again or contact customer support for their assistance. After rebooting your phone first.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

dabr
Mayor / Maire

@Kjtoffle   Most of the time it's instantaneous, but I've experienced it taking upto half hour or so once. 

softech
Mayor / Maire

@Kjtoffle   I think the key is to reboot your phone.  If you have not done so, please reboot it first

 

(and by changing, you are picking a new number and you are not porting in, right?)

 

Meow
Mayor / Maire

Immediately. If not, reboot your phone.

Kjtoffle
Good Citizen / Bon Citoyen

Yes I changed it on my online account. Also called the number from another phone to see if it worked and someone else answered 

@Kjtoffle   If someone else answered, then you been given a number that is already assigned to another customer and really shouldn't happen but others have reported that too. 

 

So now your option is to go back and make another number change as PM permits 4 changes within 30 days.

@Kjtoffle yes this is a glitch with Telus/Koodo/PM.  For some reason, they will give out existing numbers to choose.  Just gio back and pick another one.

 

Kjtoffle
Good Citizen / Bon Citoyen

Weird still does not seem to be working my service keeps going up and down from one bar to two bars and my LTE keeps flashing at the same speed. No idea haha