Having heard good reviews about community mobile I opened an account with them only to learn that I am not able to install the app on my iPhone registered in Norway. I am thus not able to complete the sim registration. I learned this after paying for the service.
Hi @Yosemite_Sam - I started the process on my laptop, but after purchasing I was given a QR code linking in the App. Not worth the hassle changing over the iCloud user - especially as my phone is used for work and I am not keen on fiddling too much with this...
That's an app store limitation, not a phone service provider limitation. But good news is you only require the app for initial activation; once activated you can use the website. Just borrow a friend's phone or tablet to download the app for activation purposes, then you can delete the app off their device immediately after.
you can ask a friend to help you with the app installation on your friend's phone, complete the activation there and your friend can then delete the app and you can access everything using browser after account is setup
And since you paid already, I heard support can in fact complete the activation for you, please submit ticket and tell you you paid and just need to choose phone number and complete the rest of the activation steps
@cmalmquist if you send a private message to customer service (the link is in the first reply to your post) they can cancel it for you - oh I see you already did that. Sorry it didn't work out for you.
I don't think I am going to fiddle anymore with this and I'll just stay with my Fido service for now. The initial month is probably void, but my problem now is that I am not able to cancel the recurring charge as I am not able to install their app... phuhh....
Sorry - thought I emailed customer support and included a bit too much information in my initial post. My problem was related to the app not being available in my "app store region". I have send an email to the CS agent mentioned below requesting my account cancelled as I am not able to transfer my work phone to a canadian app store region. Thanks!
Do you know anyone with a Canadian phone who could download the app for you to complete activation and then delete it from their phone? An iPad would work too.
