Not registered on service (no service)

[grewalamana]

I bought 2simcards 3 days ago one was started working after fer mins and other one still no service but online shows account activated plz help me m using android ph

[darlicious]

@grewalamana 

As correctly identified by @Dunkman your one sim card did not provision correctly upon activation. Only the moderators can fix this for you. But....did the retailer give you a new unactivated sim card or do you still have the original one? Or both? 

1. If you have the original sim card then you ask the moderators to reprovision the sim card to your account.
2. If you exchanged the original sim card for a new unactivated sim card explain to the moderators about the provisioning issue with your original sim card and ask them to swap sim cards ( the 19 digit sim card # on the back ) in your account. 
3. If you have both sim cards ask the moderators to reprovision the original sim card and keep the other sim card as a spare.

Put "sim card not provisioned on activation" in the subject line and check your private message box here in the community for a message from the moderators in the morning. Send only the info in line #1 and #2  n the first section below in your initial message and the last 4 digits of your sim card.

Send a private message...   Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:  

1. Full name and address on pm account. ( Or province and postal code for newer accounts.)
2. Email, phone # and pin #.

If  you cannot remember your pin # include at least three ( if they apply)of the following:

1.  Date of birth (n/a on newer accounts.)
2. Last payment, date, amount, type and last 4 digits.
3. Alternate phone number if any.
4. Security question and answer.
5. Plan amount, any add ons or promos on account.
6. Last 4 digits of sim card.
7. Any rewards in your account.
8. Autopay y/n?
9. Account #.
10. Frequently called/texted phone numbers in the last 30 days.  

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.

 Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

  To send a private message to the moderators click below : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@grewalamana  there seems to be some activation/provisioning issues last couple days.  I suggest you to open ticket with mod:

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

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@grewalamana wrote:

I bought 2simcards 3 days ago one was started working after fer mins and other one still no service but online shows account activated plz help me m using android ph

---

Hello @grewalamana 

Regular trouble shooting network issues for your to try (yes, some people already mentioned some of these.....have you mentioned your phone model? If not, what models are you using?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Also, curious about two SIMs you activated?

Is the status of each account ACTIVE? 

You can only use one unique email per one active SIM/account.

[Anonymous]

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@grewalamana wrote:

Its not workng in any ph

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@grewalamana 

sorry are you sure you Activate two SIM card or the relailer store the sell to you just SIM card ? just make sure for it which plan you pay and how much you pay it ?

[Dunkman · Accepted solution]

@grewalamana 

Account likely not provisioned properly. You will need to contact moderator. 

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

[Anonymous]

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@grewalamana wrote:

Did everything relailer is saying jus sellng it  for self serve Wht the fck no customer care no and gave new sim says have to top up again but dont refund previous one is it ryt

---

@grewalamana 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[grewalamana]

Its not workng in any ph

[Anonymous]

@grewalamana 

can you do reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  HERE 

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

[grewalamana]

Did everything relailer is saying jus sellng it  for self serve Wht the fck no customer care no and gave new sim says have to top up again but dont refund previous one is it ryt

[grewalamana]

I did everything still not 

[Dunkman]

@grewalamana 

Try the SIM card in another working phone. Helps determine whether hardware issue versus Public mobile service problem. 

Reboot phone. Network reset of phone. 

[Anonymous]

@grewalamana 

are you sure your device is unlocked !
and can you try insert the SIM card working with another device
to you check it is issue with device or SIM card network
and both account is showing activate !

[mk99]

I also had that issue. Just go to the exact retailer you bought it from and tell the employee to help you make an exchange. Remember to bring your receipt and show proof with all the packaging identical to the faulty sim card that doesn't work.