Not receiving texts or calls - can send and make calls.

[mabr122112]

I just transferred from Eastlink and I can send texts and make calls but I am not receiving texts and calls go to voicemail. 

Have already removed sim and put back in and re-started phone. 

[Alexandf]

@mabr122112 

 open ticket with PM support and ask them to fix it.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[esjliv]

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@mabr122112 wrote:

We didn't leave the old sim in 😞  Amateurs.   If you could send me the # it would be great!

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@mabr122112 - hopefully you still had the Eastlink sim card to insert back into your phone. If you did not, then you will need to discuss with Eastlink if they will provide a verbal ok to port over to public mobile, or if you need a new Eastlink sim card.

Your Eastlink account needs to be Active also in order to port to Public Mobile successfully...it is still Active?

[mabr122112]

Thank you!

[mabr122112]

We didn't leave the old sim in 😞  Amateurs.   If you could send me the # it would be great!

[Yummy]

Porting has not completed or it was unsuccessful.

Did you follow exact porting steps or better to ask what did you do in order to port?

[softech]

@mabr122112 

  A critical part to porting is to receive a text from your old provider and reply YES within 90 mins.  you might have missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[RossN · Accepted solution]

@mabr122112 hi did you leave your old sim in your phone to receive transfer text? you have 90 minutes to reply yes, if not your port wasn't completed I will send you number to call to reinitiate port request