Not receiving messages for confirmation code, unable to go forward or back

[CAT6840]

I'm attempting to move my mom to a more budget friendly phone provider with Public but can't get confirmations via message or email so prices is hung.   Received same IMEI error others have mentioned.    I have to fly back to the US tomorrow and can't leave her with a disabled phone!  I can put her Telus SIM back in and make calls but texting is broken so can't move forward or undo.   What can I do to resolve?? Help!

[CAT6840]

Thank you so much!  New here and I'm afraid we've created a big mess... Really appreciate your help!!

[Chalupa_Batman]

Hey @CAT6840 Sadly using your IMEI number can screw things up. You will have to reach a CS Agent.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just a heads up though. Telus has a Pay As You Go deal. $100 for 1 year of unlimited Talk and Text to anywhere in Canada. Might be worth looking into to save money.