Not receive sim card

[Vivian22]

I have ordered a sim card on June 28, 2023 and have not received so far. How long will it take?

[Mark613]

---

@TeaTime22 wrote:

Hello,from my understanding and reading it can take some time to receive. I went directly into Telus and bought mine. It was quick and easy. I would recommend trying this and seeing about a refund for buying online with a Customer service agent. It seems too long for you to have not received it. And unfortunately I see this complaint a lot. I hope this may be of some help. Have a great day. 

---

That's right. You can't expect "free" shipping with expedited service, which cost more than $15 or more. Nobody will do it considering sim card is $10

[TeaTime22]

My apologies I didn't see the replies you had already. 

[TeaTime22]

Hello,from my understanding and reading it can take some time to receive. I went directly into Telus and bought mine. It was quick and easy. I would recommend trying this and seeing about a refund for buying online with a Customer service agent. It seems too long for you to have not received it. And unfortunately I see this complaint a lot. I hope this may be of some help. Have a great day. 

[Mark613]

If you choose the free shipping and seller is shipping from other side of country,. It's sent by regular  letter.   If it's from  Nova Scotia to Vancouver, it will take 2 weeks or longer. 

[softech · Accepted solution]

@Vivian22 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

To open ticket with Support, pleasePrivate message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Vivian22 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437