Not able to transfer my Sasktel Canadian number

[Achayan777]

Hi,

I recently subscribed to a plan, but when I tried to activate my SIM, I received an error message stating:

“Invalid Phone Number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact a customer support agent by clicking ‘Need help’ at the top of the screen.

”My number is not a Koodo number; it’s a SaskTel number (639-xxxxI also tried using the app support, but it’s not working, and I am unable to log in
Could you please assist me with this issue?

Thank you.

[hTideGnow]

hi @Achayan777  @Yulin_Li 

not all SaskTel number can be ported into Telus.    What is the area code and the next 3 digits?  Can try to lookup

[Achayan777]

In my case they are saying it is not possible. Try to create a ticket and explain the situation 

[Yulin_Li]

I'm going through the same problem, and after entering my number into the webpage you gave, it turns out:"this number isn't eligible to move to Koodo Mobile." Do you know what can i do next? thanks!

[will13am]

@Achayan777 , try checking the number for porting eligibility in the link below.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal