Not able to transfer Bell prepaid phone number

[Suzycell]

I have received a message from Public mobile that the IEMI number seem to be not valid …..

They cannot transfer my cell phone number from my Bell prepaid phone (card) to public mobil plan……

what can we do now ?

[CountyDownIeUk]

The IMEI number you give, must have the Bell SIM in it. When a SIM is installed in a phone the carrier "knows" your IMEI number. 

[darlicious · Accepted solution]

@Suzycell 

The easiest way to reinitiate your port request would be to call the telus porting department phone number with your bell account number and reinitiate the port request be sure to put your bell SIM card in your phone and reply yes to the porting authorization text within 90 minutes of receiving it.

You can then put your Public Mobile SIM card back in your phone and your port should complete within 20 minutes to a half hour at a maximum 2 hours. If it does not complete within a half hour called the telus porting department back and get a status report because they do close at 8:00 p.m. Pacific I believe.... so you would want to call them before that happens.

Once your port completes your incoming calling will come to your Public Mobile SIM and your bell sim will stop working and your bell account will be automatically canceled.

[Timer]

@Suzycell 

Dial *#06# on your phone, get it and contact support team by CS_Agent  to add it your IEMI #.

[esjliv]

@Suzycell 

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[will13am]

@Suzycell , was the information you supplied rejected?  Usually customers have good success porting using the account number instead of IMEI.  Would you be able to find your old account number and retry the port submission?