Not able to reach 888 number

[Hugues1966]

I am unable to reach a 888 number in Quebec

[softech]

@Hugues1966 

you travelled lately?  there has been a glitch with calling toll free numbers and mainly affecting those who came back from travel

but you will need to engage PM support agent to have them reprovision your account to resolve your issue

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there        

[CharlieWhisky · Accepted solution]

It’s a known problem with Public Mobile, try airplane mode. If it does not work you need to contact a agent to refresh your account.

You can use the orange chatbot icon on the lower right to open a ticket.  Type submit ticket and select Contact us A Public Mobile customer support agent will help. 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage