Not able to pay for my service, only able to add money to my account.

[Bakwi]

Really new to cellphones in general but especially Public Mobile.

I've tried all the things I can think of to try/select around my account, but I can't find where to go/what to press to actually pay for a month's time.

It's the day where I was supposed to pay and my service has been suspended, but all I'm able to do is add money to my account, there's nowhere for me to go or anything for me to press to actually pay for it instead of just adding money.

Even in the -Reactivate my Plan- area all I can do is add money instead of being able to pay for a month. enough money is there now but there's still no way for me to actually pay that I can see.

[HALIMACS]

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@Bakwi wrote:

Might be a dumb question, but how would I be able to test if I still have service? Would trying to respond to a Text work or trying to check my Voicemail?

Thanks for the response you gave me too by the way.

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There are no dumb questions, @Bakwi , only questionable responses (trust me, i've given a few...).   The good thing about this Community is if one gives a questionable answer, there's plenty of folks who will jump in to correct and steer you in the right direction.

Yes, call your voicemail, or just text yourself (manually enter your own phone number).  

If it works, you're good to go and you need not do anything.

[cellphoneuser1]

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@Bakwi wrote:

Might be a dumb question, but how would I be able to test if I still have service? Would trying to respond to a Text work or trying to check my Voicemail?

Thanks for the response you gave me too by the way.

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Make a call, turn off wifi and use data, or send a text message to yourself.

[Bakwi]

Might be a dumb question, but how would I be able to test if I still have service? Would trying to respond to a Text work or trying to check my Voicemail?

Thanks for the response you gave me too by the way.

[darlicious]

@Bakwi 

Are your services still working? If so this is a normal part of the renewal process to see "account suspended." Just leave it alone and let it do its thing.

Edit:

This is from one hour ago to another customer in your position...

Spoiler

You could almost call this public mobile's initiation for newcomers as almost every customer including ourselves have fallen for this on our first renewal and hit the panic buttons.

Depending where you live about 3 hours before midnight eastern ( so 6pm for me in Vancouver) your account will say "plan expired" it then moves to "account suspended" by midnight where you will notice your plan data resets (and minute counter if you are on the $15 plan) and is also about the time your rewards get applied to your account.

If you look at your payment history you will see the $ amounts. Then the $10 BASIC PLAN CHARGE is applied and either the $5/100 MIN TALK BOOSTER or your ie $30/5GB DATA AT 3G SPEED ( or whatever your data amount happens to be) this will subtract from your balance or if your balance doesn't cover it autopay will kick in usually by 2 am et. Then sometime between then and 6am your account returns back to "active" status and all is good with the world again.

The basic rule of thumb is if you still have service you're good to go...... You passed the test...you're one of us now! Welcome to the community....we're always happy to help.