Not able to login

[Nischal1]

WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

[esjliv]

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@Nischal1 wrote:

WIth my same user ID and passowrd, I am not able to login. I even reset it but could not login

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@Nischal1  - have you an activated Public Mobile SIM card and account plan currently?

If you are a current customer but never created an account before you can submit a ticket here to: Create or forgot My Account email or password link

If you have been able to log into My Account previously, note:

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

[HALIMACS]

@Nischal1 

If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in. 

If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message.

[dust2dust]

Test your login credentials by going to the chatbot and saying you're a customer and signing in. There's not much to do there but at least you can confirm that your credentials work or not.

[BKNS27]

@Nischal1 

There is a cache problem with the PM website so clear the cache, cookie and go incognito on your browser.

Also use a laptop or desktop.

[Handy1 · Accepted solution]

@Nischal1  Try again incognito private mode there are cache issues or eve try another device or lap top of all else fails ask support to help you 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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