I went to the strore and the guy activate my account, but after I was not able to login. I achieve talking to someone and she changed my password but I am still not able to login. Not able to reset my password (it says my account is desactivated). I would juste like to put my credit card to pay in advance.
Please be aware that the above information doesn't apply to this situation. The customer can't reset the Self Serve passsword because no Self Serve account was ever created.
no i never finished the sel serve account because a never been able to login
I think that there's been some misunderstanding here, and I'll try to claify what others have been trying to inform you of. The reason you have never been able to login is because the login/Self Serve account was never created. That doesn't get done when you activate a store. The account/service activation and the Self Serve/My Account activation are seperate steps. As for the messages about your SIM card being invalid, you're seeing that because your SIM card already has service attached to it. Please use the link that @darlicious provided to set up your Self Serve/My Account access.
The 4 digit account pin# isn't used to finish setting up the self serve account. You must use your phone number to receive the 6 digit alphanumeric code via text to set up the account with your email that was entered during activation.
When they created your account at the store, you were ask to create a security PIN. When you go home, you are to open the Public Mobile Self Serve page. There you were to enter your PIN number to create a new password to your account.
Remember, some people get mixed up with this Community forum page with their Self Serve account page.
You are trying to create your account in the wrong place. You want to create it here using the right side of the page with your email address and phone number to recieve the 6 digit alphanumeric code that is texted to you via text from 611.
