Not able to activate e-sim

[Ankita9193]

I am not able to transfer my number to esim it gives error "unable to install esim"
I am in canada have tried in USA but same error. Please suggest what to do? Also how to talk to a customer support

[eddieO · Accepted solution]

@Ankita9193, to reach a support agent use the links provided below:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)