@dabr wrote:
So when you long press 1 on your phone dial pad you should be able to enter your phone number and then follow the prompts to set up your voicemail password and greeting. Are you saying you are not able to do that?
According to SIMon chatbot if it's been less 2 hours since you ported then your old voicemail setings from your previous provider may still be programmed in the voicemail system. So waiting for 2 hours is required.
If that isn't the case then you may need the assistance of moderators, click here to submit a ticket: https://publicmobile.ca.ada.support/chat/
I realize that you're getting this from SIMon, but an old provider's information can't be programmed into Public Mobile's voicemail system. The only thing that could possibly happen would be that calls would go to the old carrier's voicemail, but that's only because all incoming phone calls are going there. There is no 2 hour wait for a voicemail number to be sent by the network to the sim. That is supposed to be done immediately.
A Public Mobile voicemail retrieval number is supposed to be saved on the sim card. That doesn't have anything to do with porting, but rather with the network not pushing the number to the sim card correctly. The moderators can get that done for the customer, but it might be easier just to program in the number yourself.
As for trying suggestion from trying the sim card in another phone, that might just do the trick, not because it's in a different phone, but because the phones are turned off and restarted/turned on. Sometimes, the network doesn't push the updated setting until a phone is restarted.
