No signal

[KOBISA]

My phone gets disconnected from server and when someone calls me goes on answering machine  

Please help 

[KOBISA]

Hello,
Thank you for your email and concern. I have taken some troubleshooting steps: I rebooted my phone and also tried using my SIM card in a different phone for a few days before putting it back in my current phone. However, there is another issue now. My son informed me that sometimes when he tries to call me, he hears my phone ring but it doesn't go to voicemail, even though I haven't answered the call because my phone doesn't actually ring on my end. The only thing I haven't tried yet is resetting my network. Overall, the situation has improved, but there are still instances when callers hear my phone ring on their end but it doesn't actually ring on my side. It's quite strange. Thank you for your assistance and I hope we can resolve this issue soon.

[RavingRaven]

@softech 

Probably but that doesn't explain why the issue came back a few days later unless my Sim card is on its way out and needs replacing?

[softech]

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@RavingRaven wrote:

@KOBISA 

I've had a similar issue. I put my Sim card in my wife's phone and all was normal. While my Sim card was in my wife's phone I tried calling it from my fongo phone # and it rang. I put it back in mine and it was all working again.

 

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@RavingRaven 

by putting your sim in another phone, if forced a sim reprovision and hence resolved your problem

[RavingRaven]

@KOBISA 

I've had a similar issue. I put my Sim card in my wife's phone and all was normal. While my Sim card was in my wife's phone I tried calling it from my fongo phone # and it rang. I put it back in mine and it was all working again.

I didn't try a network reset because I didn't want to have to enter all the wifi passwords again. A couple of days later it happened again but fixed itself after about a half hour. Very strange.

 

 

[KOBISA]

Thanks a lot for your quick reply 

I will try to use my sim card in my other phone and also I will restart all the network settings and let you know 

Thanks again 

[softech]

@KOBISA 

you rebooted your phone?  

do you have another phone to test the sim card? 

Also, try click Reset All Networks on your phone