@brianmcd
Bummer....you are not the first customer to make this mistake and it doesn't look like Ana is being very sympathetic to your plight. Close your ticket with her and start over perhaps by using private message instead so you can explain your honest mistake to the next CSA you have answer your private message.
If your renewal just occurred you may be able to get the CSA to switch you back to your previous plan or even the $15 plan for this 30 days of service while you are in the US (?) The CSA may be willing to do this and credit the difference back to your account for you to use to purchase US roaming add ons.
When you get to a business like McD's for example use their free wifi to download textnow. You can use this voip on wifi for calling and texting. Purchase a US Roaming data add on and you will also be able to use the voip provider with mobile data so you can call and text for free and access your community account to communicate with customer support. Hopefully you will get a more helpful CSA this time.
One piece of advice I was given when I first switched to pm was if you didn't like the answer you were given by a CSA was to seek a second opinion. Just tell Ana thanks for your time and please feel free to send me a review link. Then you can give pm feedback on your customer support experience with Ana when you have more time. Then send a detailed message with your issue as I mentioned above and see if you get a different result that helps accommodate your current needs.
Give us an update or ask for more help if you need it. We are to help you if we can navigate the ins and outs of getting good customer support.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #
