No service

[shannongrice]

Hi my sons phone is saying no service, I have re started it, turned the airplane on and off, reset the internet settings and now I have bought a new Sim card from Amazon, added the new card number to public mobile and restarted the phone and it still says no service. Is there a waiting period for this to activate? 

[hTideGnow]

Hi  @shannongrice yes, I did see some post confirmed PM might pay you back the cost of a replacement sim card.  Just open  ticket with them 

[CountyDownIeUk]

Sounds like a SIM issue if it does not work in another phone. Telus guarantees their SIMs....but does PM? I would approach PM right now and if CSA says it is a SIM...then see if they will credit your PM account for $10. 

[shannongrice]

I did change it and it says active, and I tried it in my phone and still nothing 

[shannongrice]

The sim won't work in my phone either 

[BKNS27]

@shannongrice 

If you login your son’s account and it show that it is Active.

It is very rare that it is a SIM is defective and you didn’t need to replace.

Chances are that it could be an outage in your area. Check outage map:

https://istheservicedowncanada.com/status/telus/map 

[dust2dust]

Have a look at devicecheck.ca to rule that out.

[JK8]

@shannongrice 

You changed SIM cards in self service? What is his account status in self service….is it Active.

What happens if you put the SIM card in another unlocked phone?

[HALIMACS]

@shannongrice 

I presume he once had active and working service with Public Mobile?

Is the device (edit: his phone) a new one, or was it purchased used from an unknown source?