@silja - you activated the $15 plan on May 12th.
Did you activate with a new number or port one over?
As for your 250mb it is possible you have used all that up at this point. Was data working at all after activation?
As for your incoming calls, that should work nearly right away after an activation with a new number.
If you porting over a number from another provder...:
- Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
- Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
For incoming calls, try:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.
*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls
If issues persist and other suggestions are not helping, submit a ticket to CSA for assistance for your incoming call issue.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
