No service

[Jason9]

Hello,

I gave an unlocked iPhone to my mom. The iPhone is unlocked from Rogers. I moved an active Public SIM card from a iPhone 6s to a 6. (6 is in way better shape and a 32to 128) It say “No Service”. I have tried a SIM card from;

Rogers-Worked

Virgin-worked

freedom-worked

kodoo-did not work

public-did not work (which I need of course)

I have tried; -shutting off them on again

-reinstalled SIM card 15+ times

-airplane mode (wait a min) airplane off

-cellular, reset network settings

-confirmed the phone is unlocked

-called apple. They say to contact the carrier

I’m at the end and now require assistance please. 
Thank you all who respond. 

[darlicious]

@Jason9 

Well thats a head scratcher....its unlocked because it's working on both the freedom and bell networks in addition to Rogers. Try connecting to the internet via wifi and download any software updates then connect thru iTunes for the carrier settings update. Then see what happens....

[Jason9]

This is great information…thank you. I now have to physically get the SIM card as it is not currently with me. 

[Anonymous]

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@Jason9 wrote:

Hi,

thank you for responding. I did call my provider and Rogers confirmed that the device is unlocked. 

---

@Jason9 

just to you know

In June 2017, the Canadian Radio-television and Telecommunications Commission (CRTC) updated the Wireless Code of Conduct to address a number of common consumer complaints. One of them was the cost to unlock a phone, even after a customer has fully paid for the device.

[Jason9]

Hi,

thank you for responding. I did call my provider and Rogers confirmed that the device is unlocked. 

[Anonymous]

@Jason9 

if as you Confirm your phone is unlocked you can try to do factory reset,

and can you try your SIM card in another device to test your SIM card,

or you can try to reset network settings and Changing APN,

Spoiler

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone..

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Anonymous]

@Jason9 

you need to unlock your device,

from where you getting your device cotact that company they will be unlock for you for Free.