No service

[Shane87]

This is a complaint. I have not had signal since Tuesday and before that was sunday. I finally navigate through this broken help system. To end up with a customer service representative direct me to delete my eSim card. After doing having them replace it. Still no luck with having a connection. I was then passed off to another representative. That tells me I have to buy a new esim card at my cost. I explain the situation and he responded with I gave you the solution. To me that's not a solution that's leaving your customer stranded without usage of thier phone

[umnikke8]

I can see how it doesn't make sense if you already tried 2 different SIMs, but is there an eSIM installed on your phone now? That would be important. I believe that after buying the first eSIM, the rest are free, even if the app says its charging you for another one, it doesn't. Keep trying with support, they are the ones that can fix things. Us customers on the forums can only provide our experience and knowledge.