No service

[tkhan03]

Hi all. I subscribed to PM on Nov 27 with the Black Friday $34 plan.

I had auto payments on however was considering last night (Dec 26) of switching over to another provider and went into the app to cancel my auto pay as I did not want PM to charge me today (Dec 27) for another month. Few hours later (past midnight so Dec 27) I decided against switching and went back into the app and turned auto pay back on. 

Unfortunately when I woke up this morning, although my phone still shows 5G and 2 bars of reception, I cannot use data or make/receive calls. I have also not been charged as of yet for my subscription for this month.

Looking for help on how to resolve this. I'm assuming it's a matter of PM not having charged me yet for this month but not sure how to have the payment done and restore service. 

[Handy1]

@tkhan03  So today is your renewal day . Not sure why it’s not working maybe to wil l need to submit ticket with support to investigate 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[tkhan03]

I turned on auto subscribe last night already. Screenshot shows that it will auto renew today but have noticed that my card has not been charged as of yet.

Do I need to still go ahead and make the payment manually

[Handy1]

@tkhan03  So go back into your account and turn auto subscribe back on and make manually payment and resume services