Once the eSIM is enabled on your phone you should see more options in the menu when you click on the eSIM (settings > network and internet > sims) and you can specifically set your calling, data, and texting preferences. Fully go through these settings and make sure that your eSIM is correctly setup to be the default option for all.
If you need further assistance please reach out to customer service:
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
Downloaded new esim $5+ no internet no text etc only internet on WiFi public mobile junk want all money back including Sims cost ordered physical SIM also close account I will go back to Rogers
if you need to buy a new eSIM, maybe think about getting a physical sim instead, it is easier when you need to change phones and no need to worry delete by accident and need to pay again
Unfortunately eSIM’s are one time use only so by deleting it you can no longer use the one that was issued and would have to re-purchase another one for $5.
However before making any purchases I’d suggest reaching out to customer service and seeing if they can make an exception and issue you another one without you having to re-purchase it. Otherwise you’ll have to go to the Subscription and Add-on’s tab on the PM app on your device and then scroll down to “Shop SIM Card Now” to purchase another one.
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
