10-04-2023 11:44 AM
Hello
I just loose service for my two line since almost one hour...
I'm in Montréal Québec .
Both line are active and everything is ok
No network any help plzzz
Reset phone tried everything's I suspect that the problem come from provider ..
10-04-2023 01:37 PM
@Saaradil
Other members also have reported outages in the Montreal area.
Here is the outage map to check:
https://istheservicedowncanada.com/status/telus/map
10-04-2023 01:11 PM
Same for both my husband and I. We are on the Mtl south shore.
10-04-2023 12:14 PM
if you haven’t yet, try rebooting your device and removing and reinserting your Sim card (if it’s a physical Sim card and not eSIM)
Sometimes those simple tasks get reconnection to network when there is a temporary issue.
10-04-2023 12:05 PM
Sent message to CS agent and waiting ...thanks
10-04-2023 11:57 AM - edited 10-04-2023 11:58 AM
I checked the Telus outage map too and didn't see Montreal having a problem but the website Downdetector shows people reporting problems with Telus in a few places including Montreal.
https://downdetector.ca/status/telus/
10-04-2023 11:54 AM
HI @Saaradil
maybe just outage in your area. I checked Telus outage page, nothing show for Montreal
Move around , maybe you will get network back
and chance your network type to try 3G, 4G and 5G
if you want, submit ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
