a month ago
I checked my account but it is active on the website, I can't receive any call or text and I can't text or call others either. Can't use my data too. This has been happening for 3 days now
better to use the Telus official outage map
https://www.telus.com/en/ab/outages
the "isservicedown" is not accurate
@genero15
Also check to see if there is an outage in your area:
https://istheservicedowncanada.com/status/telus/map
if your sim not work with another phone, it is either account problem or network
you can try in different area, but at the same time, ask PM first. Messsege them
ya I tried both, still nothing
did you try reset all networks on your phone?
or try your sim card in another phone
But if both not helpful, try message support agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
