No service, after plan change on next renewal date

[qodexc]

No service, after plan change on next renewal date.  I have the correct amount of funds on my account, but the site warns about insufficent funds.  Can a public employee restore my service, it's suspended right now?

[qodexc]

@Shazia_K I've rebooted my phone and everything is working.  Thank you.

[Shazia_K · Accepted solution]

@qodexc, 

No worries 🙂

Can you reboot your phone now? everything should be in order!

Thanks,

Shazia

[qodexc]

Sorry @Shazia_K, I've private message you with the correct number.

[Shazia_K]

Hey @qodexc, 

I'm sorry about this,

The number you have sent me is not a Public Mobile phone number. 

Can you verify that number please? 

Thanks,

Shazia

[qodexc]

Hi @Shazia_K,

I've sent my public mobile phone number to you.

[Shazia_K]

Hello @qodexc, 

I'm sorry to hear about this, 

Can you please send me your Public Mobile phone number via private message? 

Thanks,

Shazia

[NDesai]

Sorry to hear your plan didnt change. 

Staff member will take a look and help you with the renewal.

@Shazia_K