No service after activation

[phild71]

Just activated my account, and I have no service on the SIM card. My phone should be supported as it worked fine on the TELUS network for years. My old TELUS sim card no longer works either, so my number should have been successfully ported over.

[Chalupa_Batman]

Can we ask...  what was the fix to resolve your phone issues?

[phild71]

All good, after talking with support I'm up and running

[Chalupa_Batman]

Hi @phild71 

Try going into your network settings and see if Public Mobile is even an option. If it isn't, then reboot the phone with the SIM card in it. And I know this sounds stupid but it has to be said. Make sure you're SIM card is in the correct position... either up or down depending on your phone. Once it's rebooted with your PM SIM card, check the network settings again and see if Public Mobile is an option. If it is, then click on it and reboot. Everything should work after that. If not, then @Handy1 link to a CS Agent should help resolve it. 

[Handy1 · Accepted solution]

@phild71  Have you rebooted the phone or reset network settings first give that a try . If no luck use this direct link to support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437