No mobile data service

[CAustin]

I've been receiving these notifications all morning. Is there an outage I should know about?

"No mobile data service.  Temporarily turned off by your carrier for sim 1 "

[CAustin]

A CS agent did something to resolve the issue on their end. Thank you for the links as they got me in touch with the right people.  

[Karyathena1]

I didn't get that message I jsut can't connect to data in certain areas of my city idk why

[CAustin]

Thank you, but I have a Samsung Galaxy S22 Ultra, not an iPhone.  

[slusagm]

@CAustin 

To reset network settings on an iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. 

To reset network settings on an iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. 

And check any local network problems here

https://www.telus.com/en/ab/outages

[CAustin]

I have restarted my phone a few times now. I'm not sure how or where to check my network settings or my account status.  Sorry.   

[hTideGnow]

hi @CAustin reboot the phone and reset network settings 

check MY account for account status 

or ask PM support to check 

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman · Accepted solution]

According to other posts I've seen, a CS Agent will assist you.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.