hi @Heather5754
you were using the PM app to activate?
and,you didn't see an error at Step 6 of the activation? how you know there was any error? did you try the physical sim in another phone? or if esim, you chekced and the esim is set as Primary and enableD?
if you need PM support to check and help, message them.
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
