No data

[Nicko343]

I am saddened with no data after my renewal

[ShawnC13 · Accepted solution]

@Nicko343, as stated there have been issues of the 3G plans not renewing the data bucket.  So it sounds like your plan renewed but your data didnt and you have used the remaining data of your old data bucket.  You will need to contact the moderators. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Nicko343]

Everything was working up to yesterday, my plan was renewed on the 11/02/2018.

The calling features work but I haven't checked the text yet but for the data it's not even on my profile or phone.

[JDT]

Are your talk/text functions working?  Did you try rebooting your phone?  Did you check your APN settings?

[closng]

Hi @Nicko343,

There have been cases with users on the 3G plans where their data did not renew properly. You may need to message the Moderators for assistance.

Click on the below link to send a message to the Moderators, be sure to include a detailed explanation of your issue, your account number, phone number, name, e-mail and pin:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nicko343]

I am on the $126.00 90 days with 3 × 3 GB of Data, unlimited province calling along with unlimited text

[JDT]

You need to provide more information for us to help you out.

Are your talk/text functions working?  Did you try rebooting your phone?  Did you check your APN settings?