No data

[Maria65]

I just set up my son’s phone and he has no data.  I just was on the phone with Telus and for some reason, the transfer was cancelled.

[Chalupa_Batman]

I'm curious @Maria65 what was the end result to resolve this issue?

[computergeek541]

---

@Chalupa_Batman wrote:

Hi @Maria65 

There should be no issues coming from Telus as it's the same company.  

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

---

I would hold off on contacting the porting department.  Data not working isn't a number porting issue. There's something that needs to be addressed first before figuring out the number porting.  Otherwise, the number porting might get completed to a non-working Public Mobile acount.

[Chalupa_Batman]

Hi @Maria65 

There should be no issues coming from Telus as it's the same company.  

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

@Maria65 

no date? but voice works?  

with data, try Reset all networks and should fix that quickly

with your porting problem, only support can confirm what was wrong.  Use chatbot bubble to start the ticket, or you can also simply message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437