My daughter has been complaining for the past few months that she has no data. This morning, I finally logged into the account to see what she has been using her data on. I expected that she was just blowing through her 2 GB. When I log into my public mobile account, the plan shows that she has the $30 2gb plan, but no data or limits are shown in the usage area. How can I fix this?
You can view your usage in your Self-Serve account by clicking on the Plan and Add-Ons tab, then on Data & Add-On Usage. Here, you will find a summary of your data usage for the current billing cycle.
If under data and add-ons there is no amount showing then all the data has been used up.