No customer service - at all!

[RHFAAL]

How is it possible that PM can charge people for a faulty SIM card and the cost of a monthly plan without giving the customer anything in return??  Is this some kind of joke?  I purchased a SIM card, selected a plan and yet I am unable to make a call or text!  There’s no one to contact, no where to go.  The moderators in this community are M.I.A (missing in action).  No reply, nothing in three days.  Where is everyone?  I have tried resetting the phone, I have tried blowing into the port, I have confirmed that my phone is compatible, unlocked and ready to be used - but nothing.  How can PM get such an easy process wrong?  Just activate the SIM card already!  This is ridiculous... I just want to talk and text!!  We put a man on the moon for the love of God!  It’s just a SIM card...1980’s technology.    Please help

[RHFAAL · Accepted solution]

I was contacted today - confirmed that it was a fautly SIM card - Thanks to the community for letting me vent a bit. 🙂

[Alain007]

Complaint sent to CRTC! 

[surreyboz]

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@Alain007 wrote:

Complaint sent to CRTC! 

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For your information: CRTC doesn't take Consumer Related Complaints.     

[Alain007]

For your information: Yes

[stonechucker]

CCTS is the body you wish to send complaints to. Not the CRTC.

The CRTC will ask for submissions when they're reviewing policies and doing inquiries.  The CCTS will help consumers work with their provider to get a reasonable solution.