No call service

[felixsav3]

I havent been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.

I’ve verified airplane mode, do mot disturb and restart the phone. I have an IPhone X and I’ve used public mobile for more than 4 years. 2 years with the IPhone.

phone call work on the 3G but very badly.

[esjliv]

@felixsav3 - you've posted a couple days ago with same issue. Still no improvement? Can you confirm your My Account status is showing ACTIVE, or call 611 to check.

edit, here is your first post: https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-make-or-receive-phone-call/td-p/948...

At this point, I'd submit a ticket to CSA to see if there are issues in your area/towers and see what they say.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[fujiyama]

Check here to see if there's an outage around your area: https://www.telus.com/en/outages 

Also doesn't hurt to check here:

https://www.ertyu.org/steven_nikkel/cancellsites.html 

To see if cell towers around you have changed (unlikely but you never know). Calls go through the 3G network, so try to locate 3G towers around your area.

[HALIMACS]

@felixsav3 

Does texting work?   both in and out?

How about your data?

If so, try these fixes:

• ensure airplane mode is not enabled

• ensure do not disturb is not enabled

• ensure the number calling you is not on a blocked senders list

• disable any call-forwarding features/settings

• turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

• remove and reinsert your SIM card

• reset network connections