I set up with Public Mobile last night. I entered my old phone ESN online when I was setting with Public Mobile as it asked if I wanted to keep my phone number and it asked for the current provider. I was using an older phone with my current proivider and thought that this was the ESN they required to transfer my service. However, I have a newer phone that I am trying to use with the Public Mobile SIMS card. I had a text message come from Public mobile on the newer phone as I have the SIMS card in it, the message says I have to complete the online form with the ESN. I tried to follow the instructions provided. It said to go to the publicmobile.ca and click on Contract and complete the SIMS and Activaction online form. It says I will need to correct the ESN from the previous provider. So Public mobile needs the ESN from the phone I am going to use with the SIM card. I cannot find Contract anywhere to add the ESN and previous provder of this newer home. Hopefully I can get some help. Thanks
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@DABE, personally I would avoid using IMEI as verification information for number porting. It is not so easy to track which phone the previous provider has kept in their logs. I suggest using the account number and leaving the IMEI and PIN fields blank. Only one of the three fields are needed.
Thank you, I only filled the spaces required. The problem is I filled in the online form using the phone information from the phone I was currently using and not the phone I wanted to put on the plan. I thought they were asking for this information so I could keep my tel number and for them to check with my provider. The phone I wanted to use with Public mobile is a phone I never used before and purchased from another person. I have contacted Public mobile now for assistance. Thanks