You have a few options to cancel the autopay/stop payment and suspend the service. As already mentioned by @Anonymous you can cancel your credit card and the autopay will fail. Suspending the service. If the credit card is issued by your bank you can have the new card sent to your bank for pick up within 3 business days rather than the 7 to 10 days in the regular mail.
Since you know the 30 day renewal dates by the charges on your credit card you can put a 24 hour hold on your card starting at 6pm the evening of renewal til 6pm the next day. This will ensure again that the autopay will fail and suspend the service.
If you contact the moderators by private message you may have enough account information to verify the account. You have some of the most important which is the full name on the account, complete address and phone number. You are missing the email address and pin #. You could always supply your 3 best guesses on the email address look for any public mobile emails in this past year. One or two a month are about the maximum sent out. You could also look for a welcome email as well. If you cannot come up with the email and/or the pin # you will need almost all the other account info you can supply from the following list:
- Date of birth of your mother (assuming she didn't fudge it a little!)
- Alternate number if any. ( could she have supplied yours?)
- Last payment, date, amount, type, last 4 digits of card.
- Security question and answer.
- Date activated, plan amount, autopay y/n? (Yes!)
- Recent changes....(or lack there of) supply date last used.
- Contact your mother for the sim cards last 4 digits to supply pm.
- Was the phone number ported in? Supply provider and acct # if possible.
If you can satisfy the moderator with most of the above to verify the account you can probably convince them to remove the autopay credit card. Look for an email account that recieved the following emails from pm/ telus to indicate it was the email used for the account.
