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No Signal

gjong26
Great Citizen / Super Citoyen

I recently purchased a new phone and had just signed up to Public mobile.  Last Sat I was at my gf workplace and my phone could not get any data.  I also had my work phone on me and thats with Bell and it worked no problem.  How is it that if my other phone with Bell works and my phone with Public doesnt.

1 ACCEPTED SOLUTION

Accepted Solutions


@gjong26 wrote:

Preferred network type is automatic 2g/3g/4g 


So can you set it to some variation of 3G leaving out 4G? Just to test when you're back in that office.

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29 REPLIES 29

Triguy
Mayor / Maire

You may need to setup the PM APN settings if you use data.

 

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

 

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

gblackma
Mayor / Maire

@gjong26 what's the  make and model of your phone?  And what PM plan are you on ? Can you send mms messages? If you sign into your self service account , do you see any data ie xx/1gig data? Thanks.


@gjong26 wrote:

I recently purchased a new phone and had just signed up to Public mobile.  Last Sat I was at my gf workplace and my phone could not get any data.  I also had my work phone on me and thats with Bell and it worked no problem.  How is it that if my other phone with Bell works and my phone with Public doesnt.


 

Jb456
Mayor / Maire

What model of phone do you have?

Is it unlocked?

Does anything work? Calls or text?

 

For no data you need to check APN settings. They should be like picture below.

Screenshot_20200217_152632.jpg

 

z10user4
Mayor / Maire

@gjong26 wrote:

I recently purchased a new phone and had just signed up to Public mobile.  Last Sat I was at my gf workplace and my phone could not get any data.  I also had my work phone on me and thats with Bell and it worked no problem.  How is it that if my other phone with Bell works and my phone with Public doesnt.


Has your data ever worked here on the new phone?

What exact make/model/submodel are you using?

gjong26
Great Citizen / Super Citoyen

I have a new One Plus 7.  Everything works fine on it.  Call, text, data all works.  But at my gf workplace shes in a building in the back I guess theres no signal or weak.  I will have to investingate this APN settings.

gjong26
Great Citizen / Super Citoyen

Yes phone is unlocked.

If data works no need to check APN settings.

 

Likely you were just in a place with a weak reception. If it happens again you could always try restarting your phone.

 

Link below is a cell tower map. See where one is near your girlfriends place.

 

https://www.ertyu.org/steven_nikkel/cancellsites.html

 

 

gjong26
Great Citizen / Super Citoyen

The APN is already set to Public Mobile - sp.mb.com

@gjong26 Did you log in and check if you still had data? And the settings above are the Android ones.