05-04-2019 08:35 PM - edited 01-05-2022 04:46 AM
I activated my SIM today, but when I put the SIM in the phone, I have no service.
05-05-2019 06:11 PM
@gateschr wrote:I checked the IMEI and got this message:Your device should work on our Network.Your device has not been reported as lost or stolen. When checking for compatability, my phone the LG-p500h is not listed.
I checked the IMEI and got this message:Your device should work on our Network.Your device has not been reported as lost or stolen.
When checking for compatability, my phone the LG-p500h is not listed.
The p500h, while made a number of years ago, is compatible.
05-05-2019 12:00 PM
I used to have that phone. It works here (3G only maybe? iirc). LG phones may need a full factory reset.
05-05-2019 06:17 AM
05-04-2019 10:22 PM
insert your PM SIM into the phone, in the phone settings- make sure the SIM is ON, reset the phone completely. Go to the PM website and create your account as they ask, after everyhting should work
05-04-2019 10:20 PM - edited 05-04-2019 10:21 PM
Make sure your phone is unlocked.
Check your IMEI#.
https://www.publicmobile.ca/en/bc/get-started
Also check compatibility at https://willmyphonework.net
05-04-2019 10:06 PM
I don't get any error message when I put the SIM card in the phone.
05-04-2019 09:52 PM
@gateschr wrote:No, because I am unable to receive a text to set-up my self service.
No, because I am unable to receive a text to set-up my self service.
Do you get any message from your phone when you try putting in the Public Mobile sim card ?
05-04-2019 09:49 PM
05-04-2019 08:53 PM
@gateschr , are you able to check the self serve to see if the account is active?
