No Service

[Trealsweet]

•  Hi there. I’m contacting you again because I haven’t heard anything as yet. I signed up yesterday and I have no service. The account says subscription expired. The agent that contacted me said they ended up charging my card again. They said they will need to make a new account. That hasn’t been done. I am unable to work and unable to get into business accounts because the verification is on this number. This is urgent for me. Please can I get some assistance. The ticket was :676953-487

[Dunkman]

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@JoryHabab wrote:

Same happened to me, account got suspended and I lost all access to my phone and data, I made a 180$ payment to get my account reactivated and it has not been working since. I have extremely important obligations that have been stalled by Public mobile's horrible service.

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@JoryHabab 

Pre authorized payments sometimes does fail unfortunately.  

Since you loaded up funds, is your account status active presently or suspended? 

If active and your phone is not work, maybe try a reboot of your phone. 

If suspended still and you have available funds, you may need to contact customer service agent. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JoryHabab]

Same happened to me, account got suspended and I lost all access to my phone and data, I made a 180$ payment to get my account reactivated and it has not been working since. I have extremely important obligations that have been stalled by Public mobile's horrible service.

[Dunkman]

@Trealsweet 

Community members on the forum are customers like yourself.  We have no access to your account. 

You will need to continue your private message communication with customer service agent.  Unfortunately, the replies are not live.  You will need to wait.  The wait times seem a bit longer on weekends.