No SIM card

[DN17]

I recently purchased a pre-owned phone which was supposed to come with a SIM card. The phone arrived very quickly but there is no SIM card with it. Will it come separately? If so how much later will it arrive? It's supposed to be my son's Christmas gift.

[DN17]

Sorry, was off to the kid's sports. First time in the public Community too so not sure how it all works. 

I have sent an emails to a CS agent. Hoping I hear back quickly. Thanks for your help.

[CountyDownIeUk]

Plus another $10 for having to deal with a CSA. 

[hairbag1]

@CountyDownIeUk...

if OP had to spend another $10 to get a sim card, my suggestion was to request CSA credit their account for the additional $10...(maybe more for pain and suffering ?) 😎

[CountyDownIeUk]

@DN17 

Gone AWOL.?

[CountyDownIeUk]

---

@hairbag1 wrote:

@DN17...

these guys promise very fast delivery or if you're in GTA, they have a pick-up option.

Cheaper and faster than ordering from PM website....

https://canadiancellsupplies.com/collections/latest-products/products/multi-sim-card-for-standard-mi...

added...

once you get sim, ask CSA to credit your account as the original sim didn't arrive on time.

---

Really @hairbag1  is that how they resolve it? They credit your balance? Boy I would be pi$$ed off if that is the resolution, and then have to spend another $10? And am sure a lot of us here would feel that way. 

[hairbag1]

@DN17...

these guys promise very fast delivery or if you're in GTA, they have a pick-up option.

Cheaper and faster than ordering from PM website....

https://canadiancellsupplies.com/collections/latest-products/products/multi-sim-card-for-standard-mi...

added...

once you get sim, ask CSA to credit your account as the original sim didn't arrive on time.

[Meow · Accepted solution]

Contact agent asap through ticketing system as SIM should be part of the package.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[dust2dust]

For those Telus or Koodo stores mentioned, only corporate stores. Click on the Find a store link down below to see if one is near you. Then call ahead. If you get one then get support to credit whatever account for the cost of the sim as it should have been included.

[hycm53]

---

@DN17 wrote:

I recently purchased a pre-owned phone which was supposed to come with a SIM card. The phone arrived very quickly but there is no SIM card with it. Will it come separately? If so how much later will it arrive? It's supposed to be my son's Christmas gift.

---

Sim card should come with phone.

Chat with Simon for help, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

[hTideGnow]

hi @DN17 it should come together 

if you need one fast for activation ,  buy it yourself at Telus or Koodo store first

But ou can also contact CS agent for the missing sim but it could be 2 or 3 weeks for it to come

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437