No QR code

[HaydenTDG]

I did not get a QR CODE in my welcome email and downloading the eSIM isn’t working. Please advise. 

[CSA_PM]

@HaydenTDG

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

you don't need the QR code, if you used the PM app, the eSIM already installed on the phone

So, make sure you already used the PM app to subscribed and got to the Step 6.  Then check your Sim Manager or Settings -> Cellular screen and check if the PM sim is there.  Enable it and set the label to Primary.   Reboot phone and Reset network settings

If you really don't see the PM sim on the sim manager screen, ask PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
       

[BKNS27 · Accepted solution]

@HaydenTDG 

Delete the old eSIM or remove old SIM. Go to settings and set the PM eSIM as primary then reboot your phone.

If that didn’t work then contact a CS_Agent in the morning for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437