Just to inform you, this is a public forum and it's not a wise idea to post personal information like e-mail addresses. I'd advise you to contact the mods for assistance with your servive, here's how.
Need assistance with your account, activation, or service?
- You'll need to contact the Community Moderator Team to get assistance with your account. Oracles and Users cannot access account information; do not send them any private information on yourself or your account/s.
- The Community Moderator Team are Public Mobile support employees who can assist with your issue/s. Only they can access account information.
- For more detailed information, read the knowledge article.
- For your convenience, here's a link to send them a private message.
- Here's how to read and reply to private messages.
In your private message please include the following:
- Your Public Mobile phone number.
- Your 4 digit PIN; if you don't know yours look below.
- Your account’s e-mail address.
- A detailed explanation of your issue/s.
Don't know your PIN? Provide any three of the following:
- Your complete mailing address.
- Your e-mail address.
- An alternate phone number associated with your account.
- Your date of birth.
- The last top up date & amount.
When will they get back to you?:
- Support hours are in EDT and run Mon-Fri 9AM to 9PM, and Sat-Sun from 9AM to 7:30PM. Outside of these hours they will not be responding to private messages, and will be queued for the next day. So don't worry, they will get to you.
- Messages are responded to in the order in which they are received, which can affect response time depending on queue length.
- Usual response time varies between 1-3 hours, but can take up to 48 hours.
- Please do not send multiple separate private messages, as it slows down support.
