No Phone Service

[LindaLou3]

It has been almost 24 hours since I had my phone number transferred over from Koodo. This was completed successfully. However at this time I can only use date (ie internet) and send/receive texts. No phone service incoming or outgoing. I have an iPhone 6s Plus and have tried rebooting, a hard reboot, reset network settings, and of course taking out and putting back in the SIM card. Can anyone help please???

[BKNS27]

@LindaLou3 

Unfortunately your iPhone 6S Plus will probably not work on VoLTE on PM. It also need to be on the PM whitelist of approved devices. You will need the iPhone 8 or newer to work on PM.

To check if your iPhone 6S Plus is VoLTE on PM due to the 3G shutdown.

Here is more information on VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte 

Enter the IMEI of your 6S plus to confirm it is VoLTE compatible. If not, you need to look for a newer phone.

Please let us know of the result of the VoLTE check.

[slusagm]

if your iPhone works on Koodo, it will work here.   Many was using iPhone 6 here and PM has never dropped support for older iPhone.  So, you don't need to port back Koodo.  Just work want PM to get it working (but, remember, 3G will end in March 2027, you will need a new phone anyway)

since you already try reset network settings, it looks like a problem with sim provisioning.  Please work with PM to ask them to reprovision the sim

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
       

[hTideGnow]

hi @LindaLou3 

iPhone 6s Plus will still work.  Just not with VoLTE

make sure you removed Koodo  sim card, only PM sim there.  Make sure PM sim is enabled, and set as Primary. Then update Carrier Profile.  Reboot your phone and reset network settings and test again

if same, ask PM to refresh your account,  you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@LindaLou3 wrote:

It has been almost 24 hours since I had my phone number transferred over from Koodo. This was completed successfully. However at this time I can only use date (ie internet) and send/receive texts. No phone service incoming or outgoing. I have an iPhone 6s Plus and have tried rebooting, a hard reboot, reset network settings, and of course taking out and putting back in the SIM card. Can anyone help please???

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I don't think the  iPhone 6 plus will not work with Public Mobile. You may wish to port back to Koodo if it works there.

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Use Public Mobile's VoLTE checker as a guide only, as results are not always 100% accurate.