07-19-2026 02:38 PM
It's asking me to enter a code sent to my phone, I enter it, it says "Great!", then sends another code and asks for it.
Any ideas?
07-19-2026 02:53 PM
hi @theMediaman
were you using PM app or browser to login My Account?
Please try again using Incognito/private/secret mode on your browser to login My Account and it should work
07-19-2026 02:52 PM
@theMediaman wrote:It's asking me to enter a code sent to my phone, I enter it, it says "Great!", then sends another code and asks for it.
Any ideas?
Hey @theMediaman
Public Mobile's website and app are known to have cache issues. With your PC, go into your browser settings, clear the cache settings, restart the browser and go into incognito mode and sign in and try again. If you’re using the Android app, go into Settings, Apps, find the Public Mobile app and clear the cache then restart your phone and log in. If you’re using an iPhone, delete the app, restart phone, go to the App store and redownload.