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EverSafe Loop Bug

theMediaman
Great Neighbour / Super Voisin

It's asking me to enter a code sent to my phone, I enter it, it says "Great!", then sends another code and asks for it.

 

Any ideas? 

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @theMediaman 

were you using PM app or browser to login My Account?

Please try again using Incognito/private/secret mode on your browser to login My Account and it should work

Chalupa_Batman
Mayor / Maire

@theMediaman wrote:

It's asking me to enter a code sent to my phone, I enter it, it says "Great!", then sends another code and asks for it.

 

Any ideas? 


Hey @theMediaman 

Public Mobile's website and app are known to have cache issues. With your PC, go into your browser settings, clear the cache settings, restart the browser and go into incognito mode and sign in and try again. If you’re using the Android app, go into Settings, Apps, find the Public Mobile app and clear the cache then restart your phone and log in. If you’re using an iPhone, delete the app, restart phone, go to the App store and redownload.