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No Incoming calls

leon-guy
Great Neighbour / Super Voisin

I recently opened an account with Public Mobile. I can make calls, received text messages and voice calls. 

When Incoming calls come in, the calls goes directly to my Voice Mail.

I have tried the following: activate/deactivate airplane mode, do not disturb mode, wifi sitting, take out Sims Card, restart phone, check my account is active.

Is there anything else I can do?

PLEASE HELP

5 REPLIES 5

BKNS27
Mayor / Maire

@leon-guy 

You have to power off your phone and not restart your phone so hold down the power button and power off then back on.

leon-guy
Great Neighbour / Super Voisin

They see my number. 

I ported my number.

My phone do not ring. 

leon-guy
Great Neighbour / Super Voisin

I responded YES

HALIMACS
Mayor / Maire

@leon-guy 

 

Did you respond "YES" to the port authorization text (PAT) from your prior provider? (if porting here from somewhere else...)

 

If not, Public Mobile can reinitiate the port by following the following link:

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

 

Make sure you leave your old provider SIM card in your device to then receive the PAT.

Yummy
Mayor / Maire

When you call somebody, what number do they see?

Did you port your number?

You said 'I can make calls, received text messages and voice calls'. And then 'When Incoming calls come in the calls goes directly to my Voice Mail' meaning you CANNOT receive voice calls. Does your phone rings at all?