No Data

[Michaelzz]

I left Freedom Mobile because I was unhappy with their service, so I decided a month ago to sign-up for Public Mobile since my father has it and he has had no problems with them. For that entire month thus far, I have NEVER been able to access my data. So, I am paying for a data plan I have not received. In effect, I am paying for services I have never received through no fault of my own, but that of Public Mobile. What a way to be introduced to a new carrier. Failed immediately. I am quite furious about this as i have never experienced anything like this, ever. 

So, why does my data not work, but my father's does? We are in the same location. I am considering leaving Mobile for this ridiculous difficulty. Answers?

I also cannot believe I cannot contact Customer Service for assistance as THERE IS NONE. 

[hTideGnow]

Hi @Michaelzz compare and update the APN with your dads phone

so.e important fields

Ensure the following fields match:

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: 74.49.0.18
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 80
• MCC: 302
• MNC: 220

[Alexandf]

@Michaelzz 

try this

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F

and reboot phone.

[Michaelzz]

It cannot update any further. My father, who also has an Umidigi, has the very same OS and his data works perfectly.

[hTideGnow]

Hi @Michaelzz 

Umidigi F1.. first check IF you have updated the OS to the latest one

[hTideGnow]

Hi @Michaelzz give us your make and model of your phone

Also, your family using PM too? put your sim card in their phone and it should work.  Put their sim on your phone as well to test the data

[Michaelzz]

Umidigi F1.

[Michaelzz]

No it did nothing.

[Alexandf]

@Michaelzz 

reset network settings and check APN.and reboot phone.

or open ticket with PM support and ask them to do it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

Hi @Michaelzz if you never able to use data since joining, it is usually a problem either APN settings

What make and model is your phone?

Try to do a Reset All Network on your phone,  it will try to get the Correct APN settings from the network