While on a trip through Washington, Oregon and California I experienced a seemless transition of services from B.C. to Washington and Oregon. The data speeds were often not even close to advertised (but then when are they ever right; outside of some core city block). But as soon as I hit California the phone would not establish a connection to the available networks (I did take the phone off "auto" and manually tried to connect to every available service but without luck). It did seem to be related to the authentication (in that I was not authenticated against the tower transmitter/receivers) and I later found out that a well known authentication service (Syniverse) used by some providers was experiencing problem. What I would like to know from Telus: was my problem related to the failure of Syniverse? What does Telus intend to do to make sure this does not happen on a regular basis? To reiterate the problem - I could not use my communication service in a state that has a larger population, larger GDP, and larger technical ability than the whole of Canada: even though you Telus contracted with me to provide this service and hire suitable third parties. Did this cost me (the customer) time and money - yes: since instead of using Expedia to find me accommodation I had to travel hotel to hotel to find something (had to take the first one that had a vacancy. But there is more; my recently purchased BMW came with full time connectivity (hotspot, streaming music and emergency services) all hooked up to...............Telus. If the blame is Syniverse let me remind you that you are judged technically by the technical company you keep. Why did you pick Syniverse?
