New user, not receiving service

[Xavzur]

Hi, I just subscribed last night, transferring from freedom mobile.

When I first downloaded the app everything seemed to have gone well, i was able to do my transfer from freedom, but i got a notification that my esim was not downloaded. The qr code on the welcome email does not work to fix it, and I no longer have any sim on my phone. I also removed my previous physical sim. Currently I have no call/text/data functionality, looking to get this fixed. 

[hTideGnow]

hi @Xavzur sometimes that is a false error message, please check your sim manager if the esim was installed

if nothing installed, then  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437