@craigtaylor123 it is because the porting was not done. Let's help to get the porting completed first and the Account login would work
There is a number to call to talk to live support to get the porting status, they can re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
