New subscription: no data, no pics via text, and some contacts can't send

[eronstroud]

I just ported over this afternoon from Rogers to Public. I received the text stating it worked and I switched my sim over.  I still have no data, I can't receive pictures via text, and I cannot send texts to several of my contacts (but others work).  I opened a ticket over 5 hours ago and still no response. 

I've followed troubleshooting texts provided in the Public chat bot, but nothing has worked. I hope this gets resolved ASAP, or I'll be forced to cancel.

[Cpt_Captcha]

Hey @computergeek541, thanks for chiming in, I appreciate your technical point.

However, in practice, there is a brief transitional scenario during number porting (covered by CWTA Wireless Number Portability Guidelines and CRTC Wireless Code policies) where both SIM cards—old (donor) and new (recipient)—can exhibit partial but not complete functionality simultaneously.

During a port-out, Canadian providers (including Public Mobile, TELUS, Rogers, Bell) complete the following steps separately, each with slightly different timings:

• Voice routing (Mobile Switching Centre updates)

• SMS/MMS routing (Short Message Service Centre & Multimedia Messaging Service Centre updates)

• Data sessions (Packet Gateway and Home Subscriber Server re-registration)

Each of these updates relies on distinct infrastructure (MSC, SMSC, HLR/HSS, PGW, etc.) and does not always complete at precisely the same moment. It’s common during this interim state (usually lasting minutes, occasionally longer if there’s a backend delay) that:

• The original provider's SIM can still receive some inbound calls/texts routed through old network paths.

• The new provider's SIM can initiate some outbound services like data or SMS due to partial IMS registration but may fail on MMS or incoming voice because those pathways aren't fully updated yet.

In short:

While you're correct in principle that number porting itself doesn't directly change APN settings or outbound messaging capability permanently, during the interim stage (port-in progress), you absolutely can encounter seemingly unrelated issues (partial service) because the line is not fully provisioned yet across the various network elements.

Thanks for raising this point, it's an important clarification! 👨‍💻

[computergeek541]

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@Cpt_Captcha wrote:

Those symptoms (no data, MMS not coming/going, some texts failing) usually mean either the number port isn’t fully finished or the phone is still holding old Rogers settings. Try this order:

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The above is not correct.  The ability to send outgoing text messages and to use mobile data are entirely unrelated to number porting.

[Cpt_Captcha]

Hi @eronstroud, welcome to PM!

Those symptoms (no data, MMS not coming/going, some texts failing) usually mean either the number port isn’t fully finished or the phone is still holding old Rogers settings. Try this order:

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1) Make sure the port fully completed

• Did you reply YES to the Rogers transfer text within the 90‑min window?

• During a partial port, calls/texts can be hit‑or‑miss until the back end finishes.

• Quick check: put the old Rogers SIM in a phone. If it still gets calls/texts, the port isn’t done yet. Once it stops working completely, the port is finished.

If you suspect a stuck/partial port, ask a CS_Agent to verify and “refresh/re-provision” your line.

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2) Force a clean network refresh on the phone

1. Power off the phone.

2. Remove the SIM.

3. Power on without a SIM and unlock fully.

4. Power off again, insert the Public Mobile SIM, power on.

5. Ensure Network selection = Automatic and Preferred network = 4G/LTE/5G (auto).

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3) Reset the phone’s network & APN (clears Rogers values)

iPhone

• Settings ▸ General ▸ Transfer/Reset ▸ Reset Network Settings (this also resets Wi‑Fi/Bluetooth).

• Settings ▸ Cellular ▸ make sure Cellular Data and MMS Messaging are ON.

• If you moved from iPhone→Android and still have an old iPhone tied to the number, deregister iMessage (apple.com/deregister-imessage) so messages don’t get stuck.

Android

• Settings ▸ System ▸ Reset options ▸ Reset Wi‑Fi, mobile & Bluetooth.

• Settings ▸ Network/Internet ▸ Mobile network ▸ Access Point Names (APN)

  • Tap Reset to default so the SIM loads the Public Mobile/TELUS APN automatically.

  • If no APN appears, create a new one using the official PM values from the Help page for your device model.

• Messages issues: in Google Messages ▸ Settings ▸ RCS/Chat features → Turn OFF, test basic SMS/MMS, then turn ON again if you want RCS.

• Apps ▸ Carrier Services and Messages → Storage → Clear cache (then reboot).

Note: MMS requires mobile data ON even if you’re on Wi‑Fi.

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4) Try the SIM in another phone (quick isolate)

If it works in a different phone, your original device just needs the settings above.
If it doesn’t work in another phone, ask a CS_Agent to re-provision data/SMS/MMS and confirm your IMEI/VoLTE profile is correct.

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5) When to escalate

• Port older than ~4–8 hours and old SIM is dead but you still can’t use data or SMS/MMS after the steps above → contact CS_Agent and request a profile rebuild / network refresh (port & provisioning check).
  
  Hope this helps you! If you want, post your device model + OS version and i can give the exact APN fields/menu taps for that phone. You’ll be up and running soon.

[eronstroud]

I think I fixed it myself.. updated the APN settings based on the public setting recco, and uninstalled/reinstalled/updated Google messages.  This allowed my text to work for all again, including groups (all rcs)

[eronstroud]

Thank you.. I've done the reset, and ensured data is turned on, including roaming (I live in border town).  Text works for 90% of my contacts I've messaged, but not the most important one (my fiance).  She can text me and I can phone her, but cannot text her

[eronstroud]

Thanks for the reply.. Yes checked my online account and confirmed Rogers is deactivated.. I'll keep an eye open for ticket reply

[will13am]

@eronstroud , are you able to confirm that your account activation was successful by checking your online account.  The number transfer should have taken about 30 minutes and if successful, the Rogers service will no longer work.  As for data, that will work even if the number transfer is in progress.  If you have submitted a support ticket, the processing time will depend on the work load.  Check the envelope icon for notification of a response from support.  

[hairbag1]

@eronstroud 

try doing a network reset...that may fix things. 

Make sure data is enabled in Settings.

ed...does send/rec talk work correctly ?